Looking for a way to
help millions of children?

Send resumes to: jobs@kurbo.com

When you join Kurbo Health, you will be creating intelligent mobile apps and web-based tools that will help millions of overweight and obese children get their weight under control. We’re seeking team members who possess not just a love for the mobile space, but also the skill set necessary to help create a mobile and web-based system that will change our users lives. You are independent, a self-starter, thorough, and a quick learner. You’ll be working on a small team doing fast-paced development, and be involved in feature decisions, architecture, and visual design.

Currently, we are looking for the following team members:

Enterprise Customer Success Manager

About the Opportunity:

Kurbo is looking for a dynamic self ­starter to join our team as our Enterprise Customer Success Manager. This person will be the primary owner of Kurbo’s relationships with employers and/or health plans across the country. You will be responsible for managing the overall relationship and becoming the trusted advisor for a portfolio of our most important accounts, while partnering with internal resources and the client to drive meaningful utilization of Kurbo services.

You will play a highly visible role in the organization while you cultivate our new business relationships and provide high-­touch client management. You will work directly with clients along a continuum from standard to highly complex, multi­faceted, integrated solutions. Your role will be to build strong relationships with the client, understand their organization and then bring and deploy various strategies and tactics to drive engagement with our product. These strategies will focus on driving employee awareness, reducing friction of accessing our product and leveraging incentives. You will work closely with the marketing department to ensure we are developing and executing the most impactful mix of programs at each client. Your primary goal is to ensure client satisfaction and increase the client’s utilization of our service. Our ideal candidate thrives in a fast­-paced, entrepreneurial environment with a background that includes a combination of account management, project management, sales and marketing, and customer service.

Key Role Responsibilities

  • Build and own strong relationships with B2B customers
  • Drive end­-to­-end implementation and onboarding for enterprise partners once a contract is signed
  • Serve as the main point of contact for enterprise customers, coordinating timely reporting against metrics and ensuring customer satisfaction
  • Build account plan and strategy for each customer, coordinating internally with marketing, sales and product as necessary
  • Identify new revenue opportunities and increase utilization of Kurbo within existing customers
  • Partner with Executive Team to scale the team in line with growth
  • Serve as the “voice of the customer” relaying the needs and feedback of enterprise customers internally to improve our product offering
  • Work with internal Marketing partners to develop client marketing strategies and flawlessly execute unique, imaginative tactics for these critical relationships to our business

About You

  • 3 – ­ 7 years consulting or client management experience
  • Working knowledge of US healthcare system, payers, employee benefits
  • Demonstrated success building successful customer relationships
  • Strong project management skills
  • Ability to manage cross functional teams and collaboratively problem solve
  • Excellent judgement
  • Stellar communications skills
  • Able to handle juggling multiple projects at once, prioritizing and staying organized
  • Passionate about Kurbo Health’s mission

 

To Apply: Please send your resume and cover letter to jobs@kurbo.com

Head of Coach Operations

Want to help millions of families address their biggest health concern? Kurbo is the first mobile platform for kids, teens and their families to help them fight the biggest health issue of our time – obesity. We’re looking for a creative, passionate, and experienced professional who is interested in helping us grow a world-class health coach team.

You will apply your experience growing a distributed service organization to create our Kurbo Coach Team. You will be responsible for recruiting, hiring, training, and providing ongoing support of our coaches. You will put the technology, compliance and other necessary systems in place to ensure that our coaches are both effective and efficient while also making our users successful. You will take our expertise from over 12 years of successful behavior coaching and institutionalize that knowledge throughout the Kurbo Coach team. You will create processes for Kurbo Coaches to regularly share their insights and ideas about how to improve the user experience and synthesize that information for the broader product, brand, and marketing team

    Candidates are required to have the following background:

  • Must have experience managing a large group of part-time professionals, preferably across multiple geographies
  • Must have experience working collaboratively across product, support, and development teams to improve not only the coaching organization but also the entire product line
  • Proven expertise working closely with coaches to mentor and support them, help institute best practices, facilitate collaboration among coaches, and ensure the quality execution of those practices
  • Must have demonstrated success driving the recruiting, hiring, and training of new coaches and putting systems in place to facilitate growth (including on-line training)
  • Extensive expertise putting processes in place to measure coach performance and to drive team initiatives towards long-term growth and excellence, based on the experience of our most experienced coaches
  • Must be able to identify and build the tools and processes needed going forward to optimize the organization’s ability to inspire user success
  • Must show understanding of all aspects of participant safety-related issues with program delivery as well as privacy issues with respect to HIPAA compliance.
  • Strongly prefer someone with direct coaching experience working with children and their families, with a Masters Degree in a health-related field a plus.

Kurbo Coach

About the Opportunity:

You will be working directly with kids and teens to provide on-going feedback, support, and motivation. You will monitor each child’s progress, help the family’s overcome obstacles and challenges they encounter with Kurbo, and provide an uplifting and positive experience for all. A background check and training are required for all coaches.

Candidates are required to have the following background:

  • Experience working with children
  • Passion for health, wellness, nutrition, and/or fitness
  • Availability in afternoon and evenings several nights a week, and possibly Saturdays, for weekly one-on-one phone consultants to support children with their weight loss goals
  • Access to a computer connected to the Internet
  • Access to a smartphone or device including Android, iPad, iPod Touch, iPhone.
  • Demonstrated ability to work well independently
  • Strong time management skills

Bonus Points:

  • Background/education in teaching, psychology, counseling, social work, or similar experience
  • Demonstrated success working with children as a teacher, tutor, coach or counselor
  • Strong knowledge base of the Kurbo program principles and strategies

 

To apply: Please email resume and cover letter to jobs@kurbo.com describing your interest and outlining specifically how your skills and experience meet the qualifications of the position.

See if Kurbo is right for your family

1 (800) 444-7158

to talk to us about Kurbo Coaching